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Frequently Asked Questions

What is Immigo?
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Immigo is a safe and reliable English learning platform that enables students to enhance their speaking skills by practicing natural expressions and engaging in real conversations with their peers. Our top teachers provide real-time feedback to help you improve your language abilities.

What happens during a class?
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Upon signing up for a learning plan, you can select topics of interest and join a class with students from all over the world. The teacher will first introduce a set of natural expressions and phrasal verbs to use in class through real conversations, followed by a set of questions to guide the conversation in breakout rooms. After each breakout room, there will be a live paraphrasing segment where the teacher helps correct errors or suggests more natural ways to express the same idea.

Will I receive feedback from my teacher?
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Yes, our teachers provide real-time feedback during each class, allowing you to improve your speaking skills.

How many classes can I take each month?
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Immigo offers three learning plans, which include 4, 8, or 12 classes to be used within a 4-week period. Please note that classes only rollover within the 4-week period. This is to make sure that we help you build the habit of at least taking 4 English classes in 4 weeks! We promise that will help you get to fluency. 

Can I cancel a class if my plans change?
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Yes, you may cancel a class and choose another as long as it is 24 hours before the start of the scheduled class.

Will I receive learning materials?
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Yes, you will have access to class materials to review after each session.

What software do I need to use Immigo?
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To attend lessons, you only need to have Zoom installed on your device.

How long will it take to improve my speaking skills?
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The length of time it takes to improve your speaking skills will vary depending on your effort and dedication. However, if you make English a part of your daily life by speaking and learning consistently, Immigo can help you achieve your language goals more quickly.

How often will I be billed?
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Immigo subscription is a recurring service which is billed every 4 weeks for a monthly plan and every year for a yearly plan.

Can I cancel anytime?
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Yes, you may cancel anytime if you no longer wish to continue with this service. You can modify your subscription in our portal in the subscription page.

How can I get a refund?
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If you're not satisfied with our classes after taking 2 sessions, we can guarantee a full refund. If you have taken more than 2 sessions in a given billing period, we will not be able to offer a refund. You can contact ricardo@immigo.io for refund inquiries. We do not offer refund for more than 1 billing cycle.